These terms and conditions govern the legal relationship between you and the property owner (Marlene Alt). Upon comfirming your booking, you assume legal responsibility and acknowledgement of this content of these terms.
2. Booking Request/Contract
2.1 Upon booking your request you agree to a binding contract. Your reservation may be made in writing, orally or by telephone. Your request at that point is not yet justified but entitles you to assume a contract with Marlene Alt.
2.2 The contract between you and the landlord is only concluded when your booking request by Marlene Alt is confirmed in writing or by e- mail and the terms and conditions are accepted by you.
3. Services and Prices
3.1 The scope of the contractual services and the prices resulting are created from the Terms of Reference of the offer and of the information in the booking confirmation. The cost of electricity. water, heating and cleaning are included in the rate.
3.2 The agreed prices include applicable VAT. When there are discrepancies between the information in the offer and the booking confirmation, specifications will be made in the booking confirmation
3.3 The contract is binding and final, and will not be ammended as a result of late arrival and/ or early departure due to illness or other, the responsibility will not be assumed by the landlord (Marlene Alt) for reasons previously stated, and you will not have claims to a proportional refund.
4. Deposit / Payment
Deposit and payment are obliged to be made after receiving the booking confirmation. The entire amount of the stay must be paid no later than 14 days before your arrival. If the complete amount is agreed upon, it is to be credited to the account of Marlene Alt 14 days before arrival and/or Marlene Alt is entitled to collect and the full amount in cash before you have received the keys.
5. Cancellation by the tenant/ and cancellation cost
5.1 You are entitled at any time to withdraw before the start of your trip. For reasons of proof, we recommend the written form for the resignation / non-commencement. In the case of cancellation or non-arrival of the journey, we are entitled to demand compensation from you for the travel arrangements made and our expenses.
5.2 In case of withdrawal from the booking, the following cancellation fees will be charged:
a. For reservations up to 7 nights per apartment outside trade fair and special periods, a cancellation free of charge is possible up to 48 hours before the beginning of the service period (planned arrival). In the case of a later cancellation, the payment obligation of the guest is reduced to 70% of the value of the ordered services, for pure overnight stays to 70% of the overnight price of the 1st night. If the guest does not make use of the service without submitting a written cancellation, the guest’s obligation to pay will be reduced to 80% of the value of the services ordered, for overnight stays 80% of the first night’s room rate.
b. For reservations for more than 7 nights per apartment, a free cancellation is possible up to 14 days before the beginning of the service period (planned arrival). In case of cancellation up to 7 days before arrival the guest’s obligation to pay is reduced to 70% of the agreed price for the first three nights. In case of cancellation on the day of arrival (from 0.00 clock) to 18 clock, the payment obligation of the guest is 80% of the agreed price for the first three nights. If the renter does not use the service without submitting a written cancellation, the guest’s obligation to pay is reduced to 80% of the agreed price for the first three nights.
c. For groups (≥ 4 suites) or for reservations of suites for trade fairs and special periods, a free full cancellation is possible up to 30 days before the agreed start of the service period. In case of cancellation up to 14 days before arrival the guest’s obligation to pay is reduced to 70% of the agreed price for the total quota. In case of cancellation up to 7 days before arrival, the guest’s payment obligation is 80% of the agreed price for the total quota. In the case of a cancellation on the day of arrival (from 0.00 clock) to 18 clock reduced the payment obligation of the guest to 90% of the agreed price for the total quota. If the renter does not use the service without submitting a written cancellation, the total price for the total reservation will be charged.
5.3 The calculation is based on the originally agreed total price. Decisive for the staggering is the receipt of your resignation from us. The proof of a lesser failure remains reserved to you.
6. Subletting/Substitute tenant
6.1 The subletting of the provided accomodation and its use for purposes other than accommodation require prior written permission.
6.2 If you have a spare traveler the same terms apply for the questions asked for said period of time or we can lease the property, with a rebooking fee of 10% of the price, but at least at a 20,- EUR re-calculation. However, this requires that we are given due notice before renting and a new binding contract is present, so that the necessary dispositions may be met.
6.3 If a substitute traveler deviating only within these conditions (example group size or other rental period etc.) is found, the original customer is responsible for the difference between the old and new travel price and changed fee invoice.
7. Withdrawal from the owner
7.1 If there is an agreed advanced payment according to §5 Paragraph.1 required payment after lapse is not paid within the grace period allowed by Marlene Alt, the lessor is to withdraw from the entitled contract.
7.2 In addition, the landlord is entitled to justifiable cause from contract withdrawl under extraordinary circumstances, for example the destruction of property or other circumstances not attributable to the performance of the contract; for example misleading or false information regarding material. Facts, such as the identity of the customer or the purpose of their stay, are noted; in Violation of §6.1 is present which allows justified rescission without claim and the renter has no claim to compensation. And said renter should seek alternative accomodation.
8. Accommodation/Takeover/ Return
8.1 The keys are given upon arrival either personally on site or through the automated key dispenser system. More details can be obtained directly from booking by August Boardinghouse.
8.2 Your booked housing is available from 3:00 pm on the agreed day of arrival. You are not entitled to an earlier provision. If circumstances make a key handover impossible an alternative should be discussed individually.
8.3 The key must be returned by 11:00 am. The flat must be left on time so said housing may be prepared for the next guest. The keys are to be left on departure of said housing.
8.4 Upon request, an individual may request a ” Late check out” and an additional fee will be agreed upon, provided the housing is not directly rented.
9. Asset/Obligation to cooperate/Warranty/Exclusion of claims
9.1 You as a tenant of the property and any co-users agree to treat the property and associated inventory with care. You are responsible for missing and/ordamaged items and inventory. All rights reserved by Marlene Alt.
9.2 Damage ascertained immediately after arrival or later, are to be reported to Marlene Alt immediately. It is recommended to leave such damage on display if they are not disturbing you.
9.3 You are required under the statutory provisions, with any disruptions to do everything reasonable to remedy the damage done also note, the failure to keep possibly existing damage to a minimum will be considered if further damage is accrued. These loss mitigations requires that complaints are immediately notified with August Boardinghouse staff. A culpable breach of this duty to cooperate can lead to a reduction or exclusion of claims lead damages immediately ascertained.
10.1 Assignment: The property may be beyond the capacity specified in the booking of persons who are occupying it. In case of overcrowding Marlene Alt authorized an additional appropriate renumeration per person for the period of over-occupancy demand.
10.2 Noise Pollution: Do not disturb the neighbors. Please make allowances for everyday and appropriate background noise, for example, by construction workers. In the case of road works or other extra noise not within the boundaries of the building, we are not responsible. There is no right to compensation.
10.3 Pets are not allowed and only welcome in exceptional cases after prior approval by Marlene Alt.
10.4 valuables: There is no liability for lost or stolen valuables. Take a precautionary measure that you have liability insurance and personal liability insurance if any damage occurs.
10.5 Smoking: Smoking is prohibited within all properties.
10.6 Parking: If a parking spot is part of the booking, use at your own risk. If your vehicle is not the size that should fit into the parking spot/ parking lot, there is no right or reduction to the reservation. We are not liable for any illegally parked vehicles.
11. Invalidity of individual clauses
An invalidity of individual provisions does not invalidate the overall business result conditions.